Return Policy

At Arome, we strive to ensure you are completely satisfied with your purchase. If you need to return an item, please review our return policy below:

1. Eligibility for Returns

  • Returns are accepted only if the item is unused, unopened, and in its original packaging.
  • Requests for returns must be made within 7 days of receiving your order.
  • We do not accept returns on used products due to hygiene reasons.

2. Non-Returnable Items

  • Opened or used perfumes.
  • Items purchased during a sale or promotional offer.
  • Gift cards and free promotional items.

3. Return Process

  1. Request a Return: Contact our customer support team via [contact method] within 7 days of receiving your order.
  2. Approval & Instructions: If your return is eligible, we will provide return instructions.
  3. Return the Item: The item must be returned in its original condition and packaging.
  4. Inspection & Refund/Exchange: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

4. Refund Policy

  • Refunds will be issued to the original payment method used for the purchase.
  • If the payment was made via Tabby or Tamara, the refund process will follow their respective policies.
  • Cash payments will be refunded via store credit or bank transfer.
  • Delivery fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

  • If you receive a damaged or incorrect product, we will arrange a replacement at no additional cost.
  • Exchanges for a different product are subject to availability and must follow the same return guidelines.

If you have any questions, feel free to contact us—we’re here to help! ✨

Shop with confidence at Arome! ✨